ENHANCE HAIR STYLING AND LAUFIN BEAUTY
9 HIGH STREEET
SALON POLICIES FOR CLIENTS
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late MAY be imposed with a £10 fee and MAY HAVE TO FORFEIT THEIR APPOINTMENT..depending on whether the stylist has another client straight after….clients arriving more than 30 minutes late MAY forfeit the original appointment and be rescheduled,UNLESS the stylist can still fit them in with no issue with other clients bookings
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a £20 fee added to your next appointment.
Please help us to continue to run this friendly salon by notifying us in good time so that we may fill the slot
Staff still get paid even if you cancel so please understand that this is a business and losses cannot be recovered
PLEASE NOTE THAT WE UNDERSTAND SOME THINGS REALLY CANNOT BE HELPED BUT THINK ABOUT THIS
IF YOU ARE BOOKED IN FOR A 3-5 HOUR APPOINTMENT FOR A COLOUR SERVICE AND YOU DON’T CALL TO CANCEL AND DON’T SHOW THEN HOW COULD WE FILL THAT SLOT? THE STAFF GET PAID AND THE HAIR STOCK WILL BE AN EXPENSE TOO.
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being fired from the salon.SO 3 STRIKES AND WE CANNOT TAKE YOU FOR APPOINTMENTS AGAIN
SO PLEASE LET US KNOW….. IT`S HELPFUL
WE TOTALLY TAKE ON BOARD SOME EXCEPTIONS AND WE VALUE YOU ALL
WE ARE HERE BECAUSE OF YOU
Service guarantee & refunds
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund..ONLY IF WE CANNOT COME TO AN AGREEMENT
WE WILL THEN RECTIFY THIS WITHIN 3 WEEKS
AFTER 3 WEEKS WE RESERVE THE RIGHT NOT TO REFUND OR CORRECT AS IT WOULD BE TOO CLOSE TO YOUR NEXT APPOINTMENT AND THEREFORE THE REGROWTH WOULD BE DUE ANYWAY
UNLESS THERE ARE DISCRETIONARY CIRCUMSTANCES
IF YOU ARE UNHAPPY WITH YOUR NAILS WE CORRECT THE SERVICE THERE AND THEN
IF YOU DON’T HAVE TIME FOR CORRECTION AND REFUSE TO PAY THEN WE WILL REMOVE THE NAIL POLISH OR EXTENSIONS AND EXTEND OUR APOLOGIES
IN THIS CASE PLEASE AT LEAST CALL US TO ALERT THR PROBLEM WITHIN 24 HOURS
TELL US IF YOU ARE NOT COMPLETELY HAPPY PLEASE
WE VALUE YOUR FEEDBACK
PLEASE INFORM US OF ANY PROBLEMS THAT MAY AFFECT YOUR SERVICE OT TREATMENT AT TIME OF CONSULTATION
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
SOMETIMES IT MAY NOT BE SAFE FOR US TO OFFER YOU THE TREATMENT
FOR YOUR HEALTH AND SAFETY
Right to refuse service
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
WE DO NOT TOLERATE RUDENESS OR BULLYING